{"id":1511,"date":"2026-04-09T17:12:50","date_gmt":"2026-04-09T17:12:50","guid":{"rendered":"https:\/\/sudsiesuniversity.com\/?page_id=1511"},"modified":"2026-04-09T20:37:44","modified_gmt":"2026-04-09T20:37:44","slug":"lesson-1-people-business-n","status":"publish","type":"page","link":"https:\/\/sudsiesuniversity.com\/index.php\/lesson-1-people-business-n\/","title":{"rendered":"Lesson 1: People Business"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-flow wp-container-core-group-is-layout-f9cb6abc wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-5558c1b4 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-14cf5ab5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"1920\" src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2026\/04\/LV-3.jpg\" alt=\"\" class=\"wp-image-1513\" style=\"border-radius:12px;aspect-ratio:0.75;object-fit:cover;width:396px;height:auto\" srcset=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2026\/04\/LV-3.jpg 1080w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2026\/04\/LV-3-518x920.jpg 518w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2026\/04\/LV-3-84x150.jpg 84w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2026\/04\/LV-3-768x1365.jpg 768w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2026\/04\/LV-3-864x1536.jpg 864w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58%\">\n<p class=\"has-primary-color has-text-color has-small-font-size\">ABOUT<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Understanding, that we are taking care of people first.<\/strong><\/h2>\n\n\n\n<p>The Following is a course on how to create a pleasant experience for our guests at Sudsies. Click the Image below to begin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience across one-to-one work<\/li>\n\n\n\n<li>A clear and reliable process<\/li>\n\n\n\n<li>Support shaped around real needs<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group alignfull has-muted-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-5558c1b4 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video height=\"480\" style=\"aspect-ratio: 852 \/ 480;\" width=\"852\" controls src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/05\/Sudsies_PeopleBiz1.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video height=\"480\" style=\"aspect-ratio: 852 \/ 480;\" width=\"852\" controls src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/05\/Sudsies_Peoplebiz2_Test.mp4\"><\/video><\/figure>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Gratitude-1.jpeg\" alt=\"\" class=\"wp-image-720\" srcset=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Gratitude-1.jpeg 1920w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Gratitude-1-920x518.jpeg 920w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Gratitude-1-150x84.jpeg 150w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Gratitude-1-768x432.jpeg 768w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Gratitude-1-1536x864.jpeg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video height=\"404\" style=\"aspect-ratio: 720 \/ 404;\" width=\"720\" controls src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/05\/Sudsies_Responsibility_UPDATED.mov\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-muted-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-c223b648 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-stretch wuppi-testimonials-grid is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-card is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-c9ee0c5a wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-style-card has-global-padding is-layout-constrained wp-container-core-group-is-layout-e0082cf6 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>How to Greet Our Guests and Create a Great Boutique Experience<\/strong><\/h3>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">We are always on stage. Notice when clients are about to walk in. Be helpful to the client; (Carrying clothes for the client to the car, opening the door for the client, running to the parking lot to help client with their bag). Notice when there are clients present, Notice when another Team Member is on the phone with a client (Do not speak loud or make loud noises when others are on the phone). Be prudent and discrete \u2013 Never speak bad about a client that just left, or was just on the phone, in front of other clients.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Always Keep in mind the following Key points: <\/strong><\/p>\n\n\n\n<p>Thank you for your business Mr. or Mrs\u2026ning first<\/p>\n\n\n\n<p>Always have a smile on your face when speaking to customers. Remember customers can hear a smile!<\/p>\n\n\n\n<p>Always introduce yourself to the guest<\/p>\n\n\n\n<p>Use the guest\u2019s name when possible.<\/p>\n\n\n\n<p>Be sincere and genuine.<\/p>\n\n\n\n<p>Be nice, pleasant and helpful.<\/p>\n\n\n\n<p>Never be rude, short tempered or impatient.<\/p>\n\n\n\n<p>Always offer guest assistance to carry the items into the boutique or to their car<\/p>\n\n\n\n<p>Find the opportunity to use the customer\u2019s name three times during your encounter.<\/p>\n\n\n\n<p><em>Words and phrases to use:<\/em><\/p>\n\n\n\n<p>Please<\/p>\n\n\n\n<p>Thank you<\/p>\n\n\n\n<p>Certainly<\/p>\n\n\n\n<p>Of-Course<\/p>\n\n\n\n<p>Consider it done\u2026<\/p>\n\n\n\n<p>I\u2019ll be happy to\u2026<\/p>\n\n\n\n<p>My pleasure\u2026<\/p>\n\n\n\n<p>Absolutely <\/p>\n\n\n\n<p>Hello Mr. or Mrs\u2026.<\/p>\n\n\n\n<p class=\"has-muted-foreground-color has-text-color\">It\u2019s nice to see you Mr. or Mrs\u2026.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Smile.jpeg\" alt=\"\" class=\"wp-image-723\" srcset=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Smile.jpeg 1920w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Smile-920x518.jpeg 920w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Smile-150x84.jpeg 150w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Smile-768x432.jpeg 768w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/Smile-1536x864.jpeg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div><smartvideo src=\"https:\/\/youtu.be\/J_k-2wP3jwg\" start=\"27&quot;\" width=\"1280\" height=\"720\" class=\"swarm-fluid\" controls=\"\"><\/smartvideo><\/div><script data-cfasync=\"false\">\n    var swarmoptions = {\n        swarmcdnkey: \"4e71ab24-4bbf-40a1-97e3-9ed3f376e9a2\",\n        iframeReplacement: \"iframe\",\n        autoreplace: {\n            youtube: true\n        },\n        theme: {\n            primaryColor: \"#177eff\"\n        },\n        plugins: {\n            watermark: {\n                file: \"https:\/\/sudsies.com\/wp-content\/uploads\/2016\/06\/logo.png\",\n                opacity: 0.75,\n                xpos: 100,\n                ypos: 100\n            }\n        }\n    };\n<\/script>\n<script async=\"\" data-cfasync=\"false\" src=\"https:\/\/assets.swarmcdn.com\/cross\/swarmdetect.js\"><\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div><smartvideo src=\"https:\/\/youtu.be\/5J45Yrl-S_I\" start=\"27&quot;\" width=\"1280\" height=\"720\" class=\"swarm-fluid\" controls=\"\"><\/smartvideo><\/div><script data-cfasync=\"false\">\n    var swarmoptions = {\n        swarmcdnkey: \"4e71ab24-4bbf-40a1-97e3-9ed3f376e9a2\",\n        iframeReplacement: \"iframe\",\n        autoreplace: {\n            youtube: true\n        },\n        theme: {\n            primaryColor: \"#177eff\"\n        },\n        plugins: {\n            watermark: {\n                file: \"https:\/\/sudsies.com\/wp-content\/uploads\/2016\/06\/logo.png\",\n                opacity: 0.75,\n                xpos: 100,\n                ypos: 100\n            }\n        }\n    };\n<\/script>\n<script async=\"\" data-cfasync=\"false\" src=\"https:\/\/assets.swarmcdn.com\/cross\/swarmdetect.js\"><\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div><smartvideo src=\"https:\/\/youtu.be\/UEVgQTqYD_U\" start=\"27&quot;\" width=\"1280\" height=\"720\" class=\"swarm-fluid\" controls=\"\"><\/smartvideo><\/div><script data-cfasync=\"false\">\n    var swarmoptions = {\n        swarmcdnkey: \"4e71ab24-4bbf-40a1-97e3-9ed3f376e9a2\",\n        iframeReplacement: \"iframe\",\n        autoreplace: {\n            youtube: true\n        },\n        theme: {\n            primaryColor: \"#177eff\"\n        },\n        plugins: {\n            watermark: {\n                file: \"https:\/\/sudsies.com\/wp-content\/uploads\/2016\/06\/logo.png\",\n                opacity: 0.75,\n                xpos: 100,\n                ypos: 100\n            }\n        }\n    };\n<\/script>\n<script async=\"\" data-cfasync=\"false\" src=\"https:\/\/assets.swarmcdn.com\/cross\/swarmdetect.js\"><\/script>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"331\" height=\"213\" src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/main-qimg-11ba73234d6ce7d6b507fe14c3553e74-lq.jpeg\" alt=\"\" class=\"wp-image-727\" srcset=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/main-qimg-11ba73234d6ce7d6b507fe14c3553e74-lq.jpeg 331w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/main-qimg-11ba73234d6ce7d6b507fe14c3553e74-lq-150x97.jpeg 150w\" sizes=\"(max-width: 331px) 100vw, 331px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>While you SMILE Greet the guest &#8211; Good Morning, Good Afternoon, Good Evening, Welcome to Sudsies!<\/li>\n\n\n\n<li>If you know customer\u200b\u200b: Hello Mr.\/Mrs.\/Ms. Guest Name, Welcome Back! Great to see you&#8230;<\/li>\n\n\n\n<li>Always greet guest <em>within<\/em> 5 SECONDS or <em>less<\/em> when they enter the boutique<\/li>\n\n\n\n<li>When the Guest is leaving &#8211; While you SMILE say: Have a great day\/Evening\/Weekend. Thank you for your Business!<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"565\" height=\"540\" src=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/cropped-image006.jpg\" alt=\"\" class=\"wp-image-726\" srcset=\"https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/cropped-image006.jpg 565w, https:\/\/sudsiesuniversity.com\/wp-content\/uploads\/2024\/01\/cropped-image006-150x143.jpg 150w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-muted-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-e6ce481a wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-d3c951e3 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-primary-color has-text-color has-small-font-size\">BOOKING<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Ready to take the next step?<\/h2>\n\n\n\n<p class=\"has-text-align-center has-muted-foreground-color has-text-color\">If you are ready to book, ask a question, or talk through the next step, getting in touch is a good place to begin.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-c124d1c4 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Book a session<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\">Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ABOUT Understanding, that we are taking care of people first. The Following is a course on how to create a pleasant experience for our guests at Sudsies. Click the Image below to begin: How to Greet Our Guests and Create a Great Boutique Experience We are always on stage. Notice when clients are about to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1511","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/pages\/1511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/comments?post=1511"}],"version-history":[{"count":3,"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/pages\/1511\/revisions"}],"predecessor-version":[{"id":1519,"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/pages\/1511\/revisions\/1519"}],"wp:attachment":[{"href":"https:\/\/sudsiesuniversity.com\/index.php\/wp-json\/wp\/v2\/media?parent=1511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}