ABOUT
Understanding, that we are taking care of people first.
The Following is a course on how to create a pleasant experience for our guests at Sudsies. Click the Image below to begin:
- Experience across one-to-one work
- A clear and reliable process
- Support shaped around real needs
How to Greet Our Guests and Create a Great Boutique Experience
We are always on stage. Notice when clients are about to walk in. Be helpful to the client; (Carrying clothes for the client to the car, opening the door for the client, running to the parking lot to help client with their bag). Notice when there are clients present, Notice when another Team Member is on the phone with a client (Do not speak loud or make loud noises when others are on the phone). Be prudent and discrete – Never speak bad about a client that just left, or was just on the phone, in front of other clients.
Always Keep in mind the following Key points:
Thank you for your business Mr. or Mrs…ning first
Always have a smile on your face when speaking to customers. Remember customers can hear a smile!
Always introduce yourself to the guest
Use the guest’s name when possible.
Be sincere and genuine.
Be nice, pleasant and helpful.
Never be rude, short tempered or impatient.
Always offer guest assistance to carry the items into the boutique or to their car
Find the opportunity to use the customer’s name three times during your encounter.
Words and phrases to use:
Please
Thank you
Certainly
Of-Course
Consider it done…
I’ll be happy to…
My pleasure…
Absolutely
Hello Mr. or Mrs….
It’s nice to see you Mr. or Mrs….
- While you SMILE Greet the guest – Good Morning, Good Afternoon, Good Evening, Welcome to Sudsies!
- If you know customer: Hello Mr./Mrs./Ms. Guest Name, Welcome Back! Great to see you…
- Always greet guest within 5 SECONDS or less when they enter the boutique
- When the Guest is leaving – While you SMILE say: Have a great day/Evening/Weekend. Thank you for your Business!
BOOKING
Ready to take the next step?
If you are ready to book, ask a question, or talk through the next step, getting in touch is a good place to begin.